SmallBizGenius Analysis
Edible Arrangements receives overwhelmingly negative reviews regarding delivery issues, product quality, and poor customer service. Customers frequently report missing deliveries, late arrivals, and arrangements that don't match expectations.
Category Breakdown
Scores based on analysis of 96 recent reviews
Delivery Issues
2.0/10Numerous reviewers report problems with delivery, including orders not arriving on time, being delivered to the wrong address, or not being delivered at all. Some customers also mentioned issues with third-party delivery services like Uber Eats, leading to further complications.
42 reviews mention thisProduct Quality
3.0/10Many customers complain about the poor quality of the fruit and other items in their arrangements, describing them as old, bruised, melted, or even rotten. Several reviews mention arrangements not matching the pictures online, being smaller than expected, or having missing items.
35 reviews mention thisCustomer Service
2.5/10A significant number of reviewers express dissatisfaction with Edible Arrangements' customer service, citing issues such as unresponsiveness, rudeness, and an inability to resolve problems. Many customers report difficulty contacting the company, with calls going unanswered and emails ignored.
30 reviews mention thisRefund Issues
3.5/10Several customers reported difficulty obtaining refunds for orders that were not delivered or were of poor quality. Some reviewers claimed they were given the runaround by customer service or that their refund requests were simply ignored.
15 reviews mention thisWebsite & Ordering Problems
4.0/10A few reviewers mention issues with the Edible Arrangements website, such as errors during the ordering process or difficulty tracking orders. One reviewer described the website as "shitty."
8 reviews mention thisPositive Experiences with Specific Employees
8.0/10A small number of reviewers praised specific employees for their helpfulness and excellent customer service. These positive experiences often involved resolving issues or going the extra mile to ensure customer satisfaction.
6 reviews mention thisPros & Cons
What Customers Love
"We ordered from Edible Arrangements expecting a thoughtful gift to reach someone special."
"The representative, Stephanie at the Rochester NY, Jefferson Rd location was Super Nice!! Very helpful and considerate. She helped smooth out a situation with ease."
"I ordered a Tea Bento Box, Bestsellers 6 Pack from Tea with Tae for my mother’s birthday."
Common Complaints
"Did not receive my order, received no phone call as to why they couls not deliver it, I called and emailed and no one has answered."
"The fruit was not ripe and the arrangement was thrown in trash."
"Not delivered... customer service instore and online ignored all my messages"
"Ediblearrangements took my money, never fulfilled my order, and they will not return any correspondence which I have been trying to send for the past weeks"
"This store gives Edible a TERRIBLE reputation@@ 809 S Kings Dr, Charlotte, NC 28204"
Common Questions About Ediblearrangements
Answers derived from customer review patterns
Is Ediblearrangements legit and trustworthy?
Based on the analyzed reviews, there are significant concerns about the legitimacy and trustworthiness of Edible Arrangements. Many customers report issues with orders not being delivered, receiving poor quality products, and experiencing difficulties with customer service. The high volume of negative reviews and complaints about undelivered orders and unfulfilled refunds raises serious questions about the company's reliability. While some customers have had positive experiences, the overwhelming negative feedback suggests caution when considering Edible Arrangements.
Based on 45 reviewsDoes Ediblearrangements have good customer service?
The majority of reviews indicate that Edible Arrangements has poor customer service. Customers frequently report difficulty contacting the company, with calls going unanswered and emails ignored. When customers do manage to get in touch with customer service, they often describe the representatives as unhelpful, rude, or unable to resolve their issues. While a few reviewers mention positive experiences with specific employees, the overall consensus is that Edible Arrangements' customer service is lacking.
Based on 30 reviewsIs Ediblearrangements worth it for small business?
Given the numerous negative reviews regarding delivery issues, product quality, and customer service, Edible Arrangements may not be a reliable choice for small businesses. The risk of orders not being delivered on time or arriving in poor condition could damage relationships with clients or employees. While the convenience of a gifting service is appealing, the potential for a negative experience outweighs the benefits. Small businesses may want to consider alternative gifting options with more consistent and positive customer feedback.
Based on 96 reviewsWhat is Ediblearrangements' delivery service like?
Delivery service is a major area of concern for Edible Arrangements customers. Numerous reviewers report issues with orders not being delivered on time, being delivered to the wrong address, or not being delivered at all. Some customers also mention problems with third-party delivery services like Uber Eats, leading to further complications. These delivery issues often result in frustration and disappointment, making it difficult to rely on Edible Arrangements for timely and accurate gift delivery.
Based on 42 reviewsWhat is the product quality like at Ediblearrangements?
Product quality is another significant issue raised by Edible Arrangements customers. Many reviewers complain about receiving fruit arrangements with old, bruised, melted, or even rotten fruit. Some customers also report that the arrangements do not match the pictures online, being smaller than expected or having missing items. These quality issues contribute to a negative overall experience and raise concerns about the value and presentation of Edible Arrangements' products.
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